But can your Inno-I staff do it?
Since we only support a narrow stack of products it allows our staff to really get to know them (unlike many of our competitors who maybe supporting multiple different vendors for each part of their product stack).
Expert staff means quicker setup and quicker ticket resolution when things do go wrong. It also means we have a better relationship with our vendors should something even our experts can’t fix then we are top of the list with vendor support.
With Inno-I, clients also only ever speak to technical staff when raising support tickets leading to a quicker, more pleasing experience, hopefully resolving the issue on the first conversation.